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New Users
The website contains secure areas for licensees, retailers and other businesses holding a valid contract with The Walt Disney Company. Please reach out to your Walt Disney Company representative to request a new account. Following account set-up, please check your email for username and password instructions.

Existing Users
If you cannot access an existing account for, please request a password reset.

Password Requirements

Users are required to update their passwords every 90 days. Passwords must meet the following criteria:

  • Must contain at least one lower case letter (a, b, c … z)
  • Must contain at least one upper case letter (A, B, C … Z)
  • Must contain at least one number (0, 1, 2, 3 … 9)
  • Must be at least six characters long
  • Must not match a previous password.

Internet Connection Recommendations

We recommend that you access using a broadband Internet connection to ensure quick page render and file downloads. If you access the site through a dial-up connection, you may encounter extended wait times. Use of proprietary ISPs may result in slow response times.

Browser & Plug-In Recommendations

The website and related applications are designed to work best using specific system standards. Please review the Connectivity Troubleshooting Guide (.pdf) with your company’s technical support staff to ensure your system meets the optimum requirements. 

Contact Us

Contact us online or reach out to your Walt Disney Company representative for assistance.